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I am getting an “Access denied” or “IP address blocked” message
PostedMay 1, 2023
UpdatedMay 4, 2023
ByCatfish
This usually happens for one of two reasons:
You tried to log in several times using the wrong password. Now you have to wait 24 hours, and after that, we suggest you use the “Forgot my password” function to set a new password.
You tried to open too many pages on our website at the same time. That may trigger a security block. Wait 24 hours and try again.
All security blocks are based on IP addresses, so alternatively you can try to access your account from a different IP address. To do that, you can either use a different internet connection (your mobile phone, or a different WLAN?), or you can use a VPN (Virtual Private Network).
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How to play our lotteries online
- Can I make a deposit into my account to buy lottery tickets?
- Can I play from my country of residence?
- Do I get a scanned copy of my ticket?
- Does RedFoxLotto charge any commissions on my winnings?
- Have questions or unsure about anything? Would like to contact us?
- How does the "Quick Pick" tool work?
- How to buy a ticket
- How to check if I won?
- How to use your account balance to buy tickets
- My credit card transaction was rejected. Why?
- What does the "Pending" message mean that appears in the countdown box?
- What does the message "Tickets for nearest draw no longer available" mean?
- What is the meaning of "jackpot"
- What is the minimum deposit amount?
- When and where do the draws take place and where do I find more info on the lotteries?
- Where can I see my ordered tickets?
- Why is the barcode of my ticket scan blackened?
- Show Remaining Articles (2) Collapse Articles
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About payments and withdrawals
- Can I make a deposit into my account to buy lottery tickets?
- Can I make a deposit or pay my lottery tickets via bank transfer?
- Does RedFoxLotto charge any commissions on my winnings?
- Have questions or unsure about anything? Would like to contact us?
- How can I withdraw my winnings?
- How to use your account balance to buy tickets
- I cannot see the money I just deposited in my account. Why?
- I started a withdrawal a while ago, but the money is not in my account yet?
- My credit card is not in Euros
- My credit card transaction was rejected. Why?
- What is the minimum deposit amount?
- What payment methods are available?
- Why is the barcode of my ticket scan blackened?
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About the lotteries
- Do I get a scanned copy of my ticket?
- Have questions or unsure about anything? Would like to contact us?
- What does the "Pending" message mean that appears in the countdown box?
- What does the message "Tickets for nearest draw no longer available" mean?
- What is the meaning of "jackpot"
- When and where do the draws take place and where do I find more info on the lotteries?
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About us
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What happens if you win?
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Account issues